Remote Labs deliver positive action and results quickly, through customer insight and experience design
A one-day workshop including moderated user-testing of your digital experience.
De-risk digital investment
Understand your customers
Inspire, focus and motivate
Quick-wins that work
cxpartners is a business that helps to deliver real change — practical and actual changes that customers see and appreciate
Marketing Director, Zurich UK
This is prevention through digital technology at its best. In short, FRANK is giving young people clear, unbiased information in a way they are comfortable with accessing.
CEO Public Health England
cxpartners cut through the rubbish that every business has - the red tape, the preconceptions, the ridiculous business processes. They pushed us to transform. What previously took us six months to do internally, we’ve just done in three weeks.
UX and Design Manager, RAC
You always have wish lists of features. cxpartners set our priorities right and got us away from the HIPPO thing. They showed us how to get the business benefit back.
Head of Customer Processes, IT, Coop Switzerland
Your team will watch five remote user research interviews and see first-hand their pain-points and what’s important to them.
Using the observations, we will work together with you to create an action plan of quick wins and long term solutions.
You’ll have an initial call with our team, so we can understand the challenge and decide how we can work best together.
Before your lab starts, we conduct and record detailed interviews with people who match your customer profile as they use your digital experience.
At the start of the lab, your combined team watches the user interviews using a secure YouTube channel. Everyone is given the chance to take notes and share observations.
Then, our consultants will lead an insight prioritisation workshop — and, together with your team, devise an action plan to improve your digital experience and solve your business challenge.
Our consultants will deliver an action plan you can implement immediately, for quick wins and longer term solutions.