Stay close to customers with our award winning, low-cost, managed user-research service
Remote Labs deliver positive action and results quickly, through customer insight and experience design
Find out what your customers really think
A one-day workshop including moderated user-testing of your digital experience.
De-risk digital investment
Understand your customers
Inspire, focus and motivate
Quick-wins that work
cxpartners is a business that helps to deliver real change — practical and actual changes that customers see and appreciate
Richard Pash
Marketing Director, Zurich UK
We are trusted by leading global brands to connect leadership teams to their customers
This is prevention through digital technology at its best. In short, FRANK is giving young people clear, unbiased information in a way they are comfortable with accessing.
Duncan Selbie
CEO Public Health England
cxpartners cut through the rubbish that every business has - the red tape, the preconceptions, the ridiculous business processes. They pushed us to transform. What previously took us six months to do internally, we’ve just done in three weeks.
Stephen Allen
UX and Design Manager, RAC
You always have wish lists of features. cxpartners set our priorities right and got us away from the HIPPO thing. They showed us how to get the business benefit back.
Dirk Schmidt
Head of Customer Processes, IT, Coop Switzerland
Why Remote Labs work
From insight to action - in just one day
Your team will watch five remote user research interviews and see first-hand their pain-points and what’s important to them.
Using the observations, we will work together with you to create an action plan of quick wins and long term solutions.
Remote collaboration
Remote Labs are designed to fit around the working from home day.
No matter what your team’s working schedule or pattern might be, we can run sessions over one full day or two shorter days.
Designed with Google
We devised our methodology with Google experts to help brands improve their mobile web experiences.
How Remote Labs work
- Meet the team
You’ll have an initial call with our team, so we can understand the challenge and decide how we can work best together.
- Research and record
Before your lab starts, we conduct and record detailed interviews with people who match your customer profile as they use your digital experience.
- Note taking and sharing
At the start of the lab, your combined team watches the user interviews using a secure YouTube channel. Everyone is given the chance to take notes and share observations.
- Playback and planning workshop
Then, our consultants will lead an insight prioritisation workshop — and, together with your team, devise an action plan to improve your digital experience and solve your business challenge.
- Action plan
Our consultants will deliver an action plan you can implement immediately, for quick wins and longer term solutions.
Find out how we can help your business
Get in touch so we can hear about your challenge and set up a lab for you.